Discontinuance and obsolescence policy
Discontinuance or end of sales means Buzzinbees no longer sells a given version of a product for new deployments. However, before obsolescence of a discontinued product, Buzzinbees may accept to sell capacity upgrades for that product. Buzzinbees can bring obsolescence forward due to third party vendor-specific support terms.
Obsolescence or end of support means Buzzinbees no longer supports a given version of a product with standard service level objectives (SLO). Buzzinbees may provide support for such obsolete versions through an extended support service contract (Bee-ESS) including specific service level objectives.
Buzzinbees delivers fixes for updates of the v version only in the latest product update v.u. Meaning, patches are always cumulative.
Buzzinbees discontinues product update v.u as soon as it makes product update v.u+1 commercially available. Buzzinbees supports each product update v.u for 3 years from its discontinuance. When Buzzinbees introduces version v+1.0 of a product, it automatically discontinues the previous version v within a year of commercial availability of v+1.0. Upon discontinuance of product version v, Buzzinbees extends the support of the latest version v.u update to 5 years from discontinuance (instead of the standard 3 years) and accepts orders for capacity upgrades for v.u during that whole support period.
As a consequence of the above policy, when Buzzinbees issues version v+1.0 of a product, the latest update v.u of the previous version remains supported and available for capacity upgrade for 6 years.
Important: the table below is for illustrative purpose only. In case of inconsistencies, the text above prevails.
Product v.u lifecycle and support
|event||v.u discontinuance||v.u obsolescence|
|availability of new product update v.u+1||immediate||discontinuance + 3 years|
|availability of new product version v+1.0||v+1.0 availability + 1 year||discontinuance + 5 years|
|product end of life announcement||as announced by Buzzinbees||discontinuance + 5 years|
Our end customers must remain on a supported environment to receive support. If a vendor stops support for its product, Buzzinbees requires its customers to upgrade to a supported environment (hardware, operating system…) to continue receiving support services from Buzzinbees.
Buzzinbees uses a 2-number versioning scheme v.u for its products.
The version number v identifies a product feature set. Buzzinbees increments the product version number when Buzzinbees releases a new feature set that provides additional value to customers. Backward compatibility may not be provided.
The update number u identifies minor product improvements. Buzzinbees guarantees backward compatibility for updates within the same version.
|event||version # increment
v.u → v+1.0
|update # increment
v.u → v.u+1
|availability of a new feature||√||√|
|availability of a new product release that breaks the backward compatibility||√||∅|
|availability of a new bug fix||∅||∅|
|product delivery to a customer||∅||∅|
Backward compatibility means that the Buzzinbees software does not require to recompile applications that interface with it and that documented data formats (product configuration files, database files and dumps,…) remain usable by the product. This excludes timing dependencies, undocumented data formats or the use of undocumented interfaces. For all positive increments x, the version updates v.u+x are backward compatible with version v.u.